Zara in Annapolis, MD Closed now

Reviews about Zara

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  August 31, 2020, by Arnetra Burnett
  I'm not sure if they handle returns well. Last week I was in the store and a woman tried to return something that was a gift but didn't have a gift receipt. Call me crazy but if your going to let someone exchange something why limit them to the same item in a different size. I just felt like mentioning that but surprise, fast forward to this week I was the women who needed to make a return, however, I had a receipt and the tags were still attached. The reason I was returning it was because there was a hole in the garment that I didnt see at the time that I purchased it. At the store I tried on the garment in an extra small but decided that the medium was the one that I should purchase. The garment was a shirt that had a bodysuit under it. Needless to say that once I discovered the rip I decided that I was going to return it. I couldn't get back out to the store until the weekend(5 days later) but once I got there, I was told ever so politely that the store could not return damaged items. I was shocked considering I didnt damage it. I know first hand that stores sell damaged merchandise knowingly and often than not, unknowingly. But get this, I could exchange it but only for the same item. Well, if you remember earlier I stated that I tried on the one other size they had, the extra small, so I already knew that wasnt the one for me. After that exchange I decided I didnt want to purchase anything else from Zara which is ashamed because I used to like there business model of making limited quantities insuring semi-individuality, and let's face it if you know limited quantities were produced your more likely to purchase desired styles sooner rather than later. No more Zara for me.